Shipping policy
Delivery Information
Free standard delivery on all UK orders
(Excludes frontals and closures — see fee below)
All orders dispatched Monday to Friday
Next Day Delivery
Orders must be placed by 13pm UK
UK Delivery: 1–2 working days
International Delivery: 3–4 working days
Please note: Payments may take up to 24 hours to be verified.
Pre Orders
Processing Time
Virgin hair: Bundles, Wigs, Frontals & Closures 4–5 working days
Raw hair: Bundles, Wigs, Frontals & Closures 6–8 working days
Jet Black Bundles: 2–3 working days preparation
Coloured Wigs: 5–7 working days preparation
Please note: Payments may take up to 24 hours to be verified.
(not including next day delivery)
Frontals & Closures Delivery Fee
Delivery cost: £10
When purchased alone
International Delivery
Will take 3-4 working days
Shipping Carriers
We ship safely and securely via: Royal Mail, DPD, DHL & FedEx.
Address Changes:
Next Day Delivery: Addresses cannot be changed
Pre Orders: Delivery addresses cannot be amended after 24 hours of placing your order.
Disclaimer
The delivery timelines provided are estimates based on typical production and courier schedules.
While we aim to meet all stated timeframes. Certain items especially those with shorter processing periods may occasionally require additional time due to customisation, courier delays, or international customs processes.
Customs, Duties & Customer Responsibilities
We are not responsible for any customs fees, import duties or taxes applied to your shipment upon delivery.
Customers must ensure that all personal and delivery details are entered accurately at checkout.
Once an order has been dispatched, we are unable to make any changes to delivery information.
If an order is shipped to an incorrect address due to incorrect details being provided, or if an exchange is granted, the customer will be responsible for any re-delivery charges.
Order Confirmation & Tracking
Order confirmation and full tracking details will be sent to you via email as soon as your order has been processed and dispatched.
To avoid unforeseen delays, we strongly recommend placing your order at least one week in advance, especially during busy seasons.