Refund policy

Returns & Refunds Policy

We implement a rigorous quality control process to ensure every customer receives the highest standard of hair.

We offer a 7-day return policy, meaning you have 7 days from receiving your bundles, frontals or closures to request a return.

To be eligible, items must be in the same condition as received — unworn, unused, with tags, and in their original packaging. Proof of purchase is also required.

To request a return, please contact us at info@sleyed.co.uk.
Return instructions, including where to send your item, will be provided via email. Please note that returns sent without prior approval will not be accepted.

Customers are responsible for covering the shipping costs when returning items to us.

All returned items will be assessed before a refund is issued. If our return conditions are not met, we reserve the right to refuse the return.

If you have any questions about returns, you can contact us anytime via email.

Non-Returnable Items

Certain items cannot be returned or exchanged, including:

Wigs
Custom products
Coloured hair

Sale items are also non-returnable.

If you are unsure about your order, please contact us before purchasing.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can review the issue and resolve it.

Exchanges

The quickest way to receive a different item is to return your original item. Once your return is accepted, you can place a new order for your preferred product.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since approval, please contact us at info@sleyed.co.uk